We accept Visa, Mastercard, American Express, Union Pay, Paypal, Apple Pay, Google Pay and Shop Pay.

We offer a free exchange or store credit for change-of-mind purchases, provided that:

• Items are returned within 14 days of purchase;
• Items are in original condition – unworn, unwashed, with all tags and packaging intact;
• Proof of purchase is provided.

Please note: sale items, pre-order and made-to-order items are not eligible for change-of-mind returns. 

In unlikely case of a fault item, you are entitled to a refund or replacement under the Australian Consumer Law if the item you purchased:

• Has a major problem (e.g. it is unsafe, doesn’t do what we said it would, or is significantly different from the sample or description);
• Or if it has a minor problem that can’t be fixed within a reasonable time.

If you believe your item is faulty, please contact customer service immediately via email hello@joincirqular.com and ensure that you include a photo and description of the issue.

Our team will assess the item and, if deemed faulty, offer a replacement, repair, or refund as appropriate.

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note orders that have already been shipped cannot be cancelled. 

Made-to-order means your piece is created just for you using existing garments or excess materials. It’s our way of keeping things personal, intentional, and zero-waste.

Our made-to-order pieces are made into production just for you. This approach reduces waste, honours excess materials, and ensures thoughtful production.

Once you place an order, your piece enters our design queue. Depending on complexity and demand, delivery may take up to 3–4 weeks.

We’ll keep you updated at each step from design to dispatch.

Made to Order
Your piece is created especially for you after you place your order. This process takes a little longer — but it means less waste, more intention, and a garment that’s made with purpose. Estimated delivery time: 2–4 weeks.

Pre-Order
Pre-order lets you reserve upcoming styles before they officially launch. You’ll secure your size and style ahead of time, and we’ll ship it as soon as it’s ready. Delivery estimates are listed on the product page.

In Stock (Ready to Ship)
These pieces are available now and ready to go. Your order will be packed and dispatched within our standard shipping timeframe (typically 1–3 business days).

Please note that CIRQULAR will only communicate with you using email addresses ending in @joincirqular.com If you have any concerns about the legitimacy of correspondence, please reach out to hello@joincirqular.com